My Sparkery wearable won't charge or loses battery quickly
If your Sparkery wearable isn't charging or the battery seems to be draining faster than expected, there are a few simple checks you can carry out before contacting our Support team.
1. Check the charging cable
Make sure you're using the magnetic charging cable supplied with your Sparkery wearable.
Ensure the charger is securely attached to the back of the wearable and that the USB-C end is connected to a powered USB-C charger or compatible power source.
When connected correctly, the charging indicator light on the side of the wearable should illuminate.
2. Check the charging contacts
Inspect the charging contacts on both the wearable and the charging cable for any dirt, dust or debris.
If necessary, gently clean them with a soft, dry cloth before reconnecting the charger.
3. Make sure the wearable is dry
If you've recently showered, swum or washed your wearable, ensure it is completely dry before placing it on charge.
Charging a wet device may prevent it from charging correctly.
4. Allow time to charge
If the battery has been completely depleted, leave your wearable connected to the charger for at least 30 minutes before checking the battery level again.
5. Check the battery level in the app
Once your wearable has started charging, open the Sparkery app and tap your profile icon (your initials) in the top-left corner.
Under My Device, you can view the current battery level.
My battery is draining quickly
A fully charged Sparkery wearable typically provides 5–7 days of battery life.
Battery life can vary depending on factors such as:
- How frequently you record workouts
- The age and condition of the battery
- The operating environment and temperature
- General usage patterns
If your wearable is lasting significantly less than expected after a full charge, there may be an issue with the battery.
Still need help?
If your wearable won't charge or the battery continues to drain unusually quickly after trying the steps above, please contact the Sparkery Support team.
To help us investigate, please include:
- Your device ID (found under My Device)
- Your phone model and operating system
- A brief description of the issue, including approximately how long the battery lasts after a full charge
We'll work with you to get your Sparkery wearable back up and running as quickly as possible.