Factory resetting your Sparkery wearable

In some situations, you may need to perform a factory reset on your Sparkery wearable.

A factory reset may help if you're:

• Pairing your wearable with a new phone.
• Connecting your wearable to a different Sparkery account.
• Experiencing issues with data being recorded.
• Having problems with your wearable connecting or syncing with the app.

How to factory reset your wearable

If your Sparkery wearable is already connected to your account, you can reset it directly from the app.

1. Open the Sparkery app.
2. Tap your profile icon (your initials) in the top-left corner.
3. Select My Device.
4. Scroll to the bottom of the page and tap Factory Reset.
5. Follow the on-screen instructions to complete the reset.

What happens after a factory reset?

A factory reset removes the connection between your wearable and the app and restores the wearable to its original settings.

Once the reset is complete, you'll need to pair your wearable again before you can continue tracking your health and wellbeing.

Need help?

If you're unable to reset your wearable or you're still experiencing issues after resetting it, please contact the Sparkery Support team and we'll be happy to help.