Workouts aren't tracking
If your workouts aren't being recorded in the Sparkery app, there are a few simple things you can check before contacting our Support team.
1. Check your wearable is connected
Make sure your Sparkery wearable is connected to the app.
To check this:
- Open the Sparkery app.
- Tap your profile icon (your initials) in the top-left corner.
- Under My Device, confirm that your device is connected.
2. Check your battery level
Your wearable should have at least 10% battery remaining before you start a workout to ensure it can record your activity.
3. Check Bluetooth is enabled
Make sure Bluetooth is switched on for your phone and that the Sparkery app has permission to use Bluetooth.
4. Stay within Bluetooth range
For the best experience, keep your phone within 10 metres of your Sparkery wearable while recording a workout.
If your phone moves out of Bluetooth range during your activity, some workout data may not be recorded or synced until the connection is restored.
Still need help?
If you've completed the checks above and your workouts are still not tracking correctly, please contact the Sparkery Support team.
To help us investigate the issue, please include:
- Your device ID (found under My Device)
- Your phone model and operating system
- A brief description of the issue, including the type of workout you were trying to record
We'll work with you to get your workouts tracking correctly again as quickly as possible.