I haven't received my login code

To keep your account secure, Sparkery uses a one-time login code instead of a password. Each time you sign in, we'll send a unique code to the email address associated with your Sparkery account.

If your login code hasn't arrived, try the following:

1. Check your junk or spam folder

Occasionally, your email provider may filter automated emails into your junk or spam folder. If you find the email there, consider marking it as Not Junk to help future login codes arrive in your inbox.

2. Check you're using the correct email address

Make sure you're signing in with the same email address you used when purchasing your Sparkery membership.

If you'd like to use a different email address, please contact our Support team and we'll be happy to update your account.

3. Check your email settings

If you have email filtering, security rules or spam-blocking enabled, check that they aren't preventing emails from Sparkery from reaching your inbox.

4. Wait a few minutes and try again

Most login codes arrive within a few moments, but occasionally there may be a short delay.

If your code hasn't arrived after a few minutes, return to the app and request a new login code.

Still need help?

If you've tried the steps above and still haven't received your login code, please contact the Sparkery Support team. We'll be happy to help you get signed in.