My Sparkery wearable won't pair or connect to the app
If you're having trouble pairing your Sparkery wearable or it's no longer connecting to the app, don't worry. Most connection issues can be resolved by following the steps below.
1. Check Bluetooth is turned on
Make sure Bluetooth is enabled on your phone and that you've allowed the Sparkery app to access Bluetooth when prompted.
If Bluetooth permissions have been disabled, you can re-enable them in your phone's Settings.
2. Make sure your wearable is fully charged
Connect your Sparkery wearable to the supplied charger for at least 1 hour so it's fully charged before you try pairing again.
3. Keep your wearable nearby
During pairing, keep your Sparkery wearable within a few metres of your phone.
To avoid connection issues, we recommend completing the setup with your wearable close by.
4. Check whether your wearable is already connected
Open the Sparkery app and tap your profile icon (your initials) in the top-left corner.
Under My Wearable, check whether your wearable is already connected. If you can see your device ID and battery level, your wearable is successfully paired.
5. Restart Bluetooth
If your wearable still won't connect, try turning Bluetooth off and back on again, then reopen the Sparkery app and try pairing once more.
Restarting your phone can also help resolve temporary Bluetooth connection issues.
6. Update your wearable's firmware
If the Sparkery app asks you to update your wearable, follow the on-screen steps. Keep your wearable close to your phone until the update is complete.
If your wearable's battery is too low, the app will ask you to charge it before the update starts.
Still need help?
If you've tried the steps above and your wearable still won't pair or connect, please contact the Sparkery Support team.
To help us investigate as quickly as possible, please include:
- Your device ID (if available)
- Your phone model
- Your operating system version (iOS or Android)
- A brief description of the issue, including any error messages you see
We'll help you get your Sparkery wearable connected and back up and running as quickly as possible.
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