Returns and refunds
We want you to feel confident trying Sparkery. That's why every purchase comes with our 30-Day Money-Back Guarantee.
If you're not completely satisfied, simply let us know within 30 days of receiving your order and we'll help you arrange a return and refund.
Our 30-Day Money-Back Guarantee
If Sparkery isn't right for you, you can return your wearable within 30 days of delivery for a full refund.
To qualify for the guarantee:
- Contact our support team within 30 days of receiving your order.
- Return the Sparkery wearable using the instructions we provide.
- Wherever possible, return the product with its original accessories and packaging.
Once we've received your return, we'll process your refund to your original payment method.
This guarantee is offered in addition to your statutory consumer rights.
Faulty or damaged items
If your Sparkery product arrives damaged, develops a fault, or you've received the wrong item, please contact us as soon as possible.
We'll work with you to resolve the issue quickly, which may include:
- A replacement product
- A repair (where appropriate)
- A full or partial refund, depending on the circumstances and your legal rights
Please include your order number, a description of the issue, and photos where possible to help us investigate.
How refunds work
Once we've received and inspected your returned item, we'll let you know when your refund has been approved.
Approved refunds will be issued to your original payment method. Please note that it can take a few working days for your bank or card provider to process the payment after we've issued it.
Return postage
If you're returning an item because you've changed your mind, you'll usually be responsible for the cost of returning it.
If the item is faulty, damaged, or we've made a mistake with your order, we'll arrange an appropriate solution and won't ask you to pay for the return.
Need help?
If you have any questions about returns, refunds or your order, please get in touch with the Sparkery Support team. We'll do our best to resolve any issues as quickly as possible.
For more information and our full returns policy, see our Terms & Conditions.